Privacy Policy

This Privacy Policy explains how Haze To Clear (“Haze To Clear,” “we,” “us,” or “our”) handles information when you visit our website, text or call us, request an eligibility check, or use our mobile headlight restoration services.

Information we collect

We may collect information you choose to provide, including your name, phone number, email address, business or dealership name, ZIP code, service address, vehicle year, make and model, inventory volume, preferred appointment timing, notes, headlight photos, appointment details, payment status, and the contents of messages you send us.

Payments are processed by a third-party payment provider. We may receive transaction details such as the amount, payment status, and receipt information, but we do not receive or store your full card number.

Our website hosting provider may also automatically process basic technical data, such as your IP address, browser type, device type, requested pages, and timestamps, to deliver, secure, and maintain the website.

How we use information

• Review whether your headlights appear suitable for restoration.
• Confirm service-area eligibility and arrange appointments.
• Provide service, customer support, and warranty assistance.
• Respond to questions and keep necessary business records.
• Protect the security and proper operation of our website and services.
• Comply with legal obligations and resolve disputes.

Text messages and phone calls

When you start a request through the website, we save the contact, vehicle, and ZIP code details you entered so we can track your request and, after reviewing your photos, send a private booking link. Your device then opens a prepared text message; the text and photos are not sent until you choose to send them. By texting us, you agree that we may reply about your inquiry, appointment, service, or warranty claim. Consent to receive texts is not a condition of purchase. Message and data rates may apply. You can ask us to stop nonessential messages at any time.

How we share information

We do not sell your personal information or share it for third-party advertising. We may disclose information to service providers that help us host the website, communicate with customers, process payments, or operate the business; when required by law; or when necessary to protect rights, safety, and property. Service providers may use information only to perform services for us, subject to their own legal obligations.

Cookies and browser storage

We use essential browser storage to remember that you dismissed our cookie notice. We use Google Analytics to understand how visitors use our website, including which pages they view. Google Analytics uses cookies and collects information about website interactions, devices, and browsers. Our hosting provider may use strictly necessary technologies to deliver and secure the site.

Third-party website services

Our website uses service providers for hosting, maps, fonts, vehicle-brand icons, form delivery, and the QR code displayed on desktop booking requests. Those providers may receive basic technical information, such as your IP address, browser type, and the page requesting the resource. The dealer inquiry form is delivered through FormSubmit, and payment links may be provided by our payment processor after we approve a service request.

Map and location tools

Our website loads map content from OpenStreetMap. OpenStreetMap may receive technical information such as your IP address and browser details when that content loads. If you choose “Use my current location” on the Service Area page, your browser provides coordinates to the page so it can estimate your distance from Torrance. That calculation happens in your browser, and our website does not store or send your precise location to us. You can instead enter a ZIP code or contact us directly.

Retention and security

We keep personal information only as long as reasonably needed for the purposes described above, including service records, warranty administration, legal compliance, and dispute resolution. We use reasonable safeguards, but no storage or transmission method is completely secure.

Your choices

You may ask to access, correct, or delete personal information we hold about you, subject to legal exceptions. You may also ask questions about our privacy practices. We may need to verify your identity before completing a request.

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this Policy

We may update this Policy as our practices change. The effective date above shows when it was last revised.

Contact us

For privacy questions or requests, text or call us at (424) 209-8892. Haze To Clear serves the South Bay from our Torrance home base.